Viewing file:  TicketReplyMailService.php (1.41 KB) -rw-r--r--
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<?php
namespace App\Services\Mail;
use App\Models\{User, Preference};
use Auth;
class TicketReplyMailService extends TechVillageMail
{
/**
* Send mail to Vendor
* @param object $request
* @return array $response
*/
public function send($request)
{
$email = $this->getTemplate(preference('dflt_lang'), 'ticket-reply');
if (!$email['status']) {
return $email;
}
$assignData = User::where('id', $request['assignId'])->first();
$ticket_reply = url('admin/ticket/reply/' . base64_encode($request['emailInfo']->id));
$subject = str_replace(['{ticket_subject}', '{ticket_no}'], [$request['emailInfo']->subject, $request['emailInfo']->id], $email->subject);
$message = str_replace(['{name}', '{ticket_message}', '{ticket_no}', '{customer_id}', '{ticket_subject}', '{ticket_status}',
'{details}', '{team_member}', '{company_name}','{logo}' ],
[$assignData->name, optional($request['emailInfo']->threadReplies[0])['message'], $request['emailInfo']->id, $request['assignId'], $request['emailInfo']->subject,
optional($request['emailInfo']->threadStatus)->name, $ticket_reply, Auth::user()->name, preference('company_name'), $this->logo], $email->body);
return $this->email->sendEmail($assignData->email, $subject, $message, $request['files'], 'assignee');
}
}
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