Viewing file:  TicketController.php (4.88 KB) -rw-r--r--
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<?php
namespace App\Http\Controllers\Customer;
use App\Events\SendEMail;
use App\Http\Controllers\Controller;
use App\Models\Activity;
use App\Models\Ticket;
use App\Models\TicketDescription;
use Illuminate\Http\Request;
use Response;
class TicketController extends Controller
{
public function index()
{
return view('customer.ticket.index');
}
public function show()
{
$customers = auth('customer')->user()->tickets()->select(['id', 'subject', 'status']);
return datatables()->of($customers)
->addColumn('description', function ($q) {
$ticketDesc=TicketDescription::where('ticket_id', $q->id)->first();
$desc='';
if($ticketDesc && $ticketDesc->description) {
$desc = substr($ticketDesc->description, 0, 25);
}
return $desc;
})
->addColumn('action', function ($q) {
return "<a target='_blank' class='btn btn-sm btn-info' href='" . route('customer.ticket.details', ['id'=>$q->id]) . "'>Reply</a> ";
})
->rawColumns(['action'])
->toJson();
}
public function store(Request $request)
{
$request->validate([
'subject' => 'required',
'description' => 'required'
]);
$user = auth('customer')->user();
$ticket = new Ticket();
$ticket->subject = $request->subject;
$ticket->admin_id = $user->admin_id;
$ticket->status = 'pending';
$ticket->customer_id = $user->id;
if ($request->hasFile('document')) {
$file = $request->file('document');
$imageName = time() . '.' . $file->extension();
$file->move(public_path('/uploads'), $imageName);
$ticket->document = $imageName;
}
$ticket->save();
setActivity(auth('customer')->user()->id, 'add', 'ticket', $ticket->id, 'Create a new ticket');
$ticket_description = new TicketDescription();
$ticket_description->ticket_id = $ticket->id;
$ticket_description->description = $request->description;
$ticket_description->sender = $user->id;
$ticket_description->sent_status = 'customer';
$ticket_description->save();
/*$template = EmailTemplate::where('type','ticket')->first();
if ($template) {
$template = str_replace('{customer_name}', $user->first_name, $template->body);
$template = str_replace('{message}', $request->description, $template->body);
SendEMail::dispatch($user->email, $template->subject, $template);
}*/
return redirect()->route('customer.ticket.index')->with('success', trans('customer.messages.ticket_submitted'));
}
public function details(Request $request)
{
$data['customer']=$customer = auth('customer')->user();
$data['ticket'] = $ticket = Ticket::where('customer_id', $customer->id)->where('id', $request->id)->firstOrFail();
$data['conversations'] = TicketDescription::where('ticket_id', $ticket->id)->get();
return view('customer.ticket.details', $data);
}
public function reply(Request $request)
{
$customer = auth('customer')->user();
$ticket = Ticket::where('id', $request->id)->where('customer_id', $customer->id)->firstOrFail();
if ($ticket->status == 'solved'){
$ticket->status = 'open';
$ticket->save();
}
$ticket_description = new TicketDescription();
if ($request->hasFile('document')) {
$file = $request->file('document');
$imageName = time() . '.' . $file->extension();
$file->move(public_path('/uploads'), $imageName);
$ticket_description->document = $imageName;
}
$ticket_description->ticket_id = $ticket->id;
$ticket_description->description = $request->description;
$ticket_description->sender = $ticket->customer_id;
$ticket_description->receiver = $ticket->admin_id;
$ticket_description->sent_status = 'customer';
$ticket_description->save();
/* $template = EmailTemplate::where('type','ticket')->first();
if ($template) {
$template = str_replace('{customer_name}', $customer->first_name, $template->body);
$template = str_replace('{message}', $request->description, $template->body);
SendEMail::dispatch($customer->email, $template->subject, $template);
}*/
return redirect()->route('customer.ticket.details', ['id' => $ticket->id]);
}
public function documentDownload(Request $request)
{
$ticketDescription = TicketDescription::where('id',$request->id)->where('document',$request->file)->firstOrFail();
$filepath = public_path('uploads/') . "$ticketDescription->document";
return Response::download($filepath);
}
}
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