Viewing file:  TicketController.php (7.37 KB) -rw-r--r--
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<?php
namespace App\Http\Controllers\Admin;
use App\Http\Controllers\Controller;
use App\Models\Customer;
use App\Models\Ticket;
use App\Models\TicketDescription;
use Illuminate\Http\Request;
use Response;
class TicketController extends Controller
{
public function index()
{
return view('admin.ticket.index');
}
public function show()
{
$customers = auth()->user()->tickets()->select(['id', 'subject','customer_id','status']);
return datatables()->of($customers)
->addColumn('description', function ($q) {
$ticketDesc=TicketDescription::where('ticket_id', $q->id)->first();
return "<div class='show-more' style='white-space: pre-wrap'> $ticketDesc->description </div>";
})
->addColumn('customer_id', function ($q) {
$customer = Customer::where('id', $q->customer_id)->first();
$name = isset($customer) && isset($customer->first_name) ? $customer->first_name : '';
return $name;
})
->addColumn('status', function ($q) {
if ($q->status=='pending'){
return '<button type="button" class="btn light btn-sm btn-default dropdown-toggle" data-toggle="dropdown" aria-expanded="false">
Pending
</button>
<div class="dropdown-menu" x-placement="bottom-start" style="position: absolute; will-change: transform; top: 0px; left: 0px; transform: translate3d(0px, 38px, 0px);">
<button data-message="Are you sure, you want to open this ticket?" data-action=' . route('admin.ticket.status', ['id' => $q->id, 'status' => 'open']) . '
data-input={"_method":"post"} data-toggle="modal" data-target="#modal-confirm" class="dropdown-item">
Open
</button>
<button data-message="Are you sure, you want to processing this ticket?" data-action=' . route('admin.ticket.status', ['id' => $q->id, 'status' => 'processing']) . '
data-input={"_method":"post"} data-toggle="modal" data-target="#modal-confirm" class="dropdown-item">
Processing
</button>
</div>';
}elseif($q->status=='open'){
return '<button type="button" class="btn light btn-sm btn-default dropdown-toggle" data-toggle="dropdown" aria-expanded="false">
Open
</button>
<div class="dropdown-menu" x-placement="bottom-start" style="position: absolute; will-change: transform; top: 0px; left: 0px; transform: translate3d(0px, 38px, 0px);">
<button data-message="Are you sure, you want to processing this ticket?" data-action=' . route('admin.ticket.status', ['id' => $q->id, 'status' => 'processing']) . '
data-input={"_method":"post"} data-toggle="modal" data-target="#modal-confirm" class="dropdown-item">
Processing
</button>
</div>';
} elseif($q->status=='processing'){
return '<button type="button" class="btn light btn-sm btn-default dropdown-toggle" data-toggle="dropdown" aria-expanded="false">
Processing
</button>
<div class="dropdown-menu" x-placement="bottom-start" style="position: absolute; will-change: transform; top: 0px; left: 0px; transform: translate3d(0px, 38px, 0px);">
<button data-message="Are you sure, you want to solved this ticket?" data-action=' . route('admin.ticket.status', ['id' => $q->id, 'status' => 'solved']) . '
data-input={"_method":"post"} data-toggle="modal" data-target="#modal-confirm" class="dropdown-item">
Solved
</button>
</div>';
}else{
return $q->status;
}
})->addColumn('action', function ($q) {
if ($q->status=='solved'){
return "<a class='btn btn-sm btn-info disabled' href='#'>Reply</a> ";
}else {
return "<a target='_blank' class='btn btn-sm btn-info' href='" . route('admin.ticket.reply', ['id' => $q->id]) . "'>Reply</a> ";
}
})->rawColumns(['description','customer_id','status','action'])->toJson();
}
public function store(Request $request)
{
$admin = auth()->user();
$ticket = Ticket::where('id', $request->id)->where('admin_id', $admin->id)->firstOrFail();
$customer = Customer::where('id',$ticket->customer_id)->first();
$data['admin']=$admin = auth()->user();
$ticket_description = new TicketDescription();
if ($request->hasFile('document')) {
$file = $request->file('document');
$imageName = time() . '.' . $file->extension();
$file->move(public_path('/uploads'), $imageName);
$ticket_description->document = $imageName;
}
$ticket_description->ticket_id = $ticket->id;
$ticket_description->description = $request->description;
$ticket_description->sender =$admin->admin_id;
$ticket_description->receiver = $ticket->customer_id;
$ticket_description->sent_status = 'admin';
$ticket_description->save();
/* $template = EmailTemplate::where('type','ticket')->first();
if ($template) {
$template = str_replace('{customer_name}', $customer->first_name, $template->body);
$template = str_replace('{message}', $request->description, $template->body);
SendMail::dispatch($customer->email, $template->subject, $template);
}*/
return redirect()->route('admin.ticket.reply', ['id' => $ticket->id]);
}
public function reply(Request $request)
{
$customer = auth('customer')->user();
$data['admin'] = auth()->user();
$data['ticket'] =$ticket= Ticket::where('id', $request->id)->firstOrFail();
$data['conversations'] = TicketDescription::where('ticket_id', $ticket->id)->orderBy('created_at','asc')->get();
return view('admin.ticket.details', $data);
}
public function status(Request $request){
$ticket=Ticket::where('id',$request->id)->firstOrFail();
$ticket->status=$request->status;
$ticket->save();
return redirect()->route('admin.ticket.index')->with('success', trans('admin.message.status_changes'));
}
public function documentDownload(Request $request)
{
$ticketDescription = TicketDescription::where('id',$request->id)->where('document',$request->file)->firstOrFail();
$filepath = public_path('uploads/') . "$ticketDescription->document";
return Response::download($filepath);
}
}
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